These terms describe general conditions for using omairexpress.com and requesting courier, cargo or logistics services from OM Air Express. Shipment specific terms confirmed at booking, the shipment receipt and applicable law also apply. If a mandatory legal right conflicts with this page, that right prevails.
Scope of service
Service availability, accepted goods, routes and transit estimates depend on the shipment and destination. Sending an enquiry or requesting a quote does not itself confirm a booking; we confirm acceptance and service details separately. We may use transport and delivery partners to perform a service.
Bookings, quotations and charges
Please provide accurate contact details, addresses, description, weight, dimensions and declared value when requested. Quotations may change if these details change, a shipment requires special handling or applicable taxes and additional charges apply. We will communicate applicable charges before confirming a booking. Any cancellation or refund depends on the stage of service, costs already incurred and terms communicated for that shipment; contact us promptly if plans change.
Packing and prohibited goods
The sender is responsible for suitable packing, accurate contents and documentation, and for ensuring the goods may lawfully be transported. Do not tender dangerous, hazardous, prohibited or restricted goods without prior disclosure and our express acceptance where lawful. We may refuse or suspend a shipment that cannot be safely or lawfully handled. Additional handling or return costs may apply when caused by inaccurate information or unsuitable packaging, subject to applicable law.
Collection and delivery
Pickup and delivery dates are estimates unless we expressly agree otherwise in writing. Delays can occur due to weather, traffic, access restrictions, recipient unavailability, regulatory checks or events outside our reasonable control. The sender should provide complete addresses and reachable contact numbers. If delivery cannot be completed, contact us to arrange the next step and any applicable charges.
Damage, loss and claims
Tell us promptly if a shipment is missing or damaged and provide the shipment reference, receipt, photographs and other supporting information where available. Any liability, claim process or compensation is determined by the applicable law and the shipment specific agreement or receipt. Nothing here excludes liability that cannot lawfully be excluded or limits rights available under applicable law. Ask us about declared value and any higher risk carriage option before booking valuable goods.
Website use and external links
Website content provides general service information and may change. Please do not misuse the website, submit false enquiries or interfere with its operation. Links to third-party services, such as WhatsApp, lead to sites with their own terms and policies.
Contact and changes
For booking questions or claims, email omairexpress.pnq@gmail.com or call +91-8169246701. Address: Shop No. 1, First Floor, Near Gurudatta Hotel, Karve Nagar Main Chowk, Karve Nagar, Pune – 411052. We may revise these terms; the updated version will appear here with a new date. For an accepted shipment, the terms communicated at booking and applicable law govern.