OM Air Express (“we”, “us”) provides courier, cargo and logistics services. This policy covers information submitted through omairexpress.com and information you provide when enquiring about or arranging our services.
Information we collect
Our enquiry form requests your name, phone number, email address, pickup location, delivery location and message. If you book a shipment or contact us by phone, email or WhatsApp, we may also receive sender and recipient details, addresses, shipment description, delivery instructions and records needed to process the request. Website visits may generate technical data such as IP address, browser information, pages visited and approximate device information.
How we use it
- Respond to enquiries, provide quotes and arrange pickups and deliveries.
- Communicate about shipments and provide customer support.
- Maintain service records, improve our website and protect against misuse.
- Meet applicable legal, accounting and regulatory obligations.
Where a separate permission is required for optional marketing, we will seek it before sending such communications.
Sharing information
We may share details necessary to fulfil a shipment with delivery partners, transport providers and the intended recipient. Website and communications providers may process information on our behalf. We may disclose information when required by law or to protect legitimate rights. We do not sell your personal information.
Cookies and analytics
Our website uses Google Tag Manager, which may load analytics or other tags configured by us. Such tools may use cookies or similar technology to measure website activity. You can manage cookies through your browser settings; restricting them may affect some website functions. Third-party services, including WhatsApp when you choose its link, have their own privacy practices.
Retention and security
We keep information for as long as reasonably needed for the purposes above, including shipment records and applicable legal obligations, and then delete or anonymise it where appropriate. We use reasonable safeguards, although no internet transmission or storage method is completely secure.
Your choices
You may contact us to ask about your personal information or request correction, deletion or withdrawal of consent where applicable. We will respond in accordance with applicable law and may need to retain certain information for legal or service reasons. To stop optional marketing, contact us using the details below.
Contact and updates
For privacy questions or requests, email omairexpress.pnq@gmail.com or call +91-8169246701. Address: Shop No. 1, First Floor, Near Gurudatta Hotel, Karve Nagar Main Chowk, Karve Nagar, Pune – 411052. We may update this page and show the revised date above.